Frequently Asked Questions
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows faster checkout, order tracking, and access to exclusive offers.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor the delivery status.
Can I modify or cancel my order after placing it?
Orders can only be modified/canceled before they are shipped. You can raise a cancellation request by contacting our support team at support@stethnote.com
What if I receive a wrong or damaged product?
Please send an uncut unboxing video to our support team within 24 hours of delivery for assistance.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500. Standard shipping charges apply to other orders.
What happens if I miss my delivery?
The courier partner will attempt redelivery. If undelivered, the package is returned to us, and a refund (excluding shipping cost) is processed.
Do you offer international shipping?
Currently, we only ship within India. Stay tuned as we expand globally!
My payment failed, but money was deducted. What should I do?
Payments usually auto-refund within 5-7 business days. If not, contact us at support@stethnote.com with transaction details.
What is your return policy?
We accept returns/exchanges within 7 days of delivery for unused, unopened products in original packaging.
When will I receive my refund?
Refunds are processed within 7-10 business days after return approval.
Are sale items eligible for returns?
No, items bought on sale or discount are non-refundable unless damaged or defective.